Returns & Refunds
We want you to be happy with your order. Here's how returns and refunds work at Coventry Stationery.
If your order arrives damaged, faulty, or incorrect
Tell us within 14 days of delivery. Log a return and send a photo when you get in touch, and we'll arrange collection at our cost and send a replacement straight away. If the item is out of stock, you'll get a full refund.
If you've changed your mind
You can cancel an online order within 7 days of delivery, no reason needed. The item must be unused and in its original packaging. Return collection is at your cost — you may arrange it with us or send it back yourself. Once we've received and inspected the item, we'll refund you.
Made-to-order and personalised items can't be returned for a change of mind. Consumables where the seal has been broken (glue, ink, correction fluid) and opened hygiene items are also excluded.
How to log a return
Use your order number and email on our returns request page. Pick a reason, tell us what happened, and our team will be in touch to sort it out.
How long refunds take
Refunds are processed within 5 business days of inspection, back to your original payment method. Change-of-mind (cooling-off) refunds are completed within 30 days as required by law.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.